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Do you have a horror story about your car, auto repair, or dealership
you would like to share? Post it here and let the the world know about it! |
| A week after I bought my 2004 Lincoln Navigator the dealer service department wrecked it causing $1600 worth of damage. I do not know if it was a coincidence but the front drivers seat controls quit working after they installed a low jack and alarm system. I was driving a new car with the steering wheel against my chest for about 2 weeks until they got the parts and fixed it. The transmission blew up at about 65,000 miles. Thank God I paid the $2000 for the extended warranty. |
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| I purchased a 2003 Lincoln Aviator in November of 2006 with 52,000 miles. At 55,000 miles a timing chain snapped from a defective link in the chain. In addition, the passenger side Head had to be replaced because it was leaking. Total repair cost about $4,500.00. After this, several more problems, the air conditioning compressor&expansion valve went bad, the passenger side AC/Heatd seat stopped working, the 3rd row bench seat will not come up, the memory seats/mirror do not work. This car has been a nightmare. |
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Black Hole said:
June 20, 2008 at 11:13 pm from 75.166.199.224 |  |
I just wanted to comment to Joe Kovar III.
That's not entirely correct. All they have is rev limit exceeded and top speed exceeded..
I know this as a current tech for ford..
Ford service is crap, and this is pretty bad that I'm a tech and mention it lol. Most of ford service techs are idiots and are severely under trained. Basically anyone with a toolbox can come in and work on your cars these days.. |
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| We bought an 03 Lincoln Aviator in June 2006 for my wife. She loved all the bells and whistles and safety items, but after about a year, just before the car was due to be smogged, the check engine light started coming on. I borrowed a SnapOn diagnostic machine and found an error code of misfire on cylinder 5. Read on the internet that there were problems with the Coil On Plug (C.O.P.). Replaced that, cleared the code, passed smog and all was OK. For about a week. Light came back on. Car was running fine, so we just put up with it. A year goes by and it's time to smog again. Checked out the computer, and this time it's the #8 cylinder. Same routine. Replaced coil, spark plugs, and even the fuel injector; but problem persists. Took it back to the Lithia dealer we bought it from for further testing. They say its the exhaust valve leaking. They offered to replace the head for $5200 ! Whatever happened to doing a valve job, or just replacing the bad valve? Or another option they said, was to install a used motor for $6400. Used ? $6400 ? Are you kidding me? Then I asked if it was covered under the extended warranty that they talked my wife into getting. They didn't even know I had one. (I wasn't sure myself, as they never gave me anything in writing to show the details of what was covered, despite several requests). They called back and said there was 100 miles left on the warranty. (Note: it was a 3 yr/36M mi warranty. We hit the 36M in 2 years, so that was it) They submitted a claim to the warranty company, and they requested the maintanence records. Well, another thing they pushed off on us was "lifetime" oil changes. Now the fine print on the warranty (that we didn't receive) specified the oil changes at specific intervals. However, the lifetime oil changes only allow one every three months. So if the warranty says 3000 miles, and you drive 5000 miles in 3 months, you're in violation of the warranty, and they deny the claim. My wife thinks I'm just being cheap when I resist buying extended warranties, but I think they are a waste on money, because they are going to screw you out of it one way or another. |
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Our 2001 Ford Windstar van, purchased new in Nov 2001. Last spring, I noticed that both sliding doors had severe rust issues at the bottom of the doors. This is my wife's car, so I don't look at it everyday like I would my own vehicle; if I had, I would have noticed the problem sooner. Anyway, I filed a claim and sent this email to Ford:
This vehicle has started rusting at the drainage holes in both sliding doors. This is obviously a factory defect as it is happening in the same exact place on both doors. In addition, there is evidence of rust beginning in the passenger side rocker panel. This was my second purchasednew Ford. Both were financed thru Ford Credit. The vehicle was
purchased 11/01 and is therefore 7 months or so beyond the stated warranty however I think you will see from the photos that this problem goes back before the warranty period ended. I have detailed photos.
Repeated attempts to have Ford help with this issue failed. See the response below:
Dear Bob,
Our records indicate that on August 20, 2007 our Customer Care Representative advised you that, there are no warranties, recalls on your vehicle that would provide assistance for this repair.
At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.
Sincerely,
Rex Bryan
Customer Relationship Center
Ford Motor Company
I recently purchased a new vehicle and, although I liked the new Taurus crossover, decided against it based on my experience with this van. When it comes time to replace my wife's van, I will again remember this problem. Now you will too! |
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Attn: Consumer Advocacy Center, P.C.
I know I am being scammed by Ford Motor Co. because I brought the car in to have the check engine light checked before the warranty ran out at about approximately 49,000 miles. Lincoln warranted the car for 50,000 miles. Every time I brought the car in the engine light would go out, I feel they knew it all the time that the engine needed a head gasket or heads and they put me off until the warranty ran out.
I purchased the Lincoln Aviator in July of 2003 and in less than 20,000 miles I had to have two rear ends put into it. Also the front wheels would wabble when you would come to a stop. They finally found out the problem at that time was the front rotors. The Aviator was always serviced at a Lincoln dealership on schedule so when I heard the heads has to be replaced I asked "what could have caused the problem" and the assistant service manager said he did not know, things happen. In the 48 years I have been driving I have never heard of putting in new heads in a car at 50,000 miles. I have heard from previous owners that Ford Motor Co. has been having problems with their head gaskets and this is why I think my car needs new heads. The cost to repair my car is $3,300.00 and the dealership is picking up $1,500.00 and Ford Motor Co. is doing absolutely nothing. Tomorrow I am picking up my car and will again try to find out what caused the problem. I also told the dealership I would be taking pictures of the defective heads. I will forward these pictures on to you.
Please advise me of what the next steps would be against Ford Motor Co. because there is no way in hell that these heads would have to be replaced at 50.000 miles unless it was due to defective parts.
thank you
Leon Kubinski
4072475713
From: crcfmc@ford.com
To: LeonRealtor@aol.com
Sent: 1/7/2008 2:46:52 P.M. Eastern Standard Time
Subj: Ford Motor Company
Dear Leon,
Our records indicate that you contacted the Ford Customer Relationship Center on 1/2/08, and our Customer Care Representative advised you that we have reviewed your situation with Coggin Deland Ford. The dealership has made an assessment based upon Ford warranty and policy. They are in the best position to determine the amount of assistance that will be provided. In this case, the Customer Relationship Center feels that the amount of assistance offered is more than adequate and will not provide any additional assistance.
At this time we are unable to provide you with an alternate response. If any additional information regarding this matter should become available in the future, please let us know.
Sincerely,
Julienne
Customer Relationship Center
Ford Motor Company
For online support visit us at: www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information.
[THREAD ID:13UKJUC]
Original Message
From: LeonRealtor@aol.com
Sent: 1/4/2008 10:10:59 AM
To: crcfmc@ford.com
Subject: Re: Ford Motor Company
Hi Jill,
I am glad to see someone got back to me from Ford Motor Co. When I
bought a Lincoln I was under the impression this was the best product for the
money, now I feel because of the problem I am having with my Aviator and the way
Ford Motor Co. stands behind their product, I will never buy another Ford Motor
Co. car again, if I do not get any help in paying the balance of the repair of
the Aviator. So I guess you are my last resort in getting any help.
413 Hightower Dr.
DeBary
Florida
32713
4072475713
3867752223
the Aviator is at Coggin Deland Ford Lincoln Mercury for repair, the
Service Mgr. is Mike Stewart at 3867751000 or 8003673588, 2655 N. Volusia
Ave. orange City, Fl. 32763. Please call them for the identification
number and the odometer reading.
Just to advise you, I have filed a complaint against Ford Motor Co. and on
the internet I found customer complaints that the head gaskets were
faulty.
Leon Kubinski
In a message dated 1/2/2008 2:47:44 P.M. Eastern Standard Time,
crcfmc@ford.com writes:
Dear
Leon,
Thank you for contacting the Ford Motor Company Customer
Relationship Center regarding the multiple concerns on your 2003 Lincoln
Aviator.
We would like to assist you; however, in order to process your
request more information is needed. Please include your original message
with the following additional information to allow us to
proceed.
Address:
City:
State:
Zip Code:
Cellular Phone
Number:
Daytime Phone Number:
Home Phone Number:
Vehicle
Identification Number:
Odometer Reading:
Clarification on how you would
like to be assisted:
If you would prefer to provide this information
over the phone, you may call us toll free at 18003923673 between the hours
of 8am and 5pm, local time, Monday through Friday. Hearing impaired
callers with access to a TDD may contact us by calling
18002325952.
If you have any other inquiries, please feel free to
contact us and we will be happy to address them for
you.
Sincerely,
Jill
Customer Relationship Center
Ford Motor
Company
For online support visit us at: www.customersaskford.com which
contains answers to frequently asked questions and links to other key product
and service information.
[THREAD ID:13UE56M]
Original
Message
From: LeonRealtor@aol.com
[mailto:LeonRealtor@aol.com]
Sent: Wednesday, January 02, 2008 11:02
AM
To: Aict, P
(P.)
Subject: problem w/ my 2003
aviator
Dear Sir,
I have a 2003 Aviator and the first
problem I had with the vehicle
was it needed a new rear end. The
second problem it needed new rotors and
now it is at Coggin Deland Ford
Lincoln Mercury and they tell me it needs new
heads. This is going
to cost me $3,300.00 and Lincoln will pick up
$1,500.00 of it and they
still can't tell me what caused the problem. At
49,000 miles the
engine light was coming on but every time I brought it in to be
checked
the engine light would not be on. The service department told me
if
the light was not on they wouldn't be able to find out what the problem
is. Then just before Christmas the light came on again for the third
time
and I brought it back in. Now they tell me I need a new
head.
Since day one I have had problems with this car. I
would like
Lincoln to help me out with this problem and if nothing can be
done this will be
the last Lincoln I will ever purchase. I am on the
phone with a local
Cadillac dealer and checking if they will take this
piece of shit for a
trade!
Leon Kubinski
Cell #
4072475713
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|
| me and my father own lincoln town cars my fathers a 88 with 154000k and mine 98 with 175000 being driven daily having done just normal up keep and serves all in all they have been trouble free. |
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vicki spears said:
vvspears@aol.com
December 14, 2007 at 1:20 pm from 97.96.176.6 |  |
In May 2007 I purchased a new Lincoln MKZ. In June I decided to take a 3000 mile road trip. Before I left the check engine light and wrench warning lights came on. I took it to the dealer who replaced the transmission module and sent me on my way. 450 miles later the check engine and wrench light came on. I took it to a Lincoln dealer. They replaced another part indicated we have a communication error. This has continued for the last 6 months with a total of 5 times in a dealership and 4 repair attempts. Ford has totally ignored my complaints. I have filed the appropriate papers to begin the lemon law process and requested a replacement vehicle. So far Ford has offered to try repair the car AGAIN. We are now going to arbritration.
If you buy a Ford vehicle do not expect Ford to stand behind their vehicle or have any concern for the safety of the consumer. |
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Ken said:
October 8, 2007 at 5:33 pm from 75.32.237.237 | |
How this website grew to be so large I don't know.
Every manufacturer has their problems. Ford definitely has it's fair share. But by far I agree Lincoln is the worst.
Frankly, I think people who cannot get work done under warranty are being shit on by Lincoln and that's just plain stupid. If you have a warranty, and it covers the issue, then it should be taken care of. If you are letting a service writer take control and brush you off, you need to put the purse down and get serious with these people. I would never accept my vehicle back without knowing it's been repaired, and I sure as hell would never pay out of pocket for something that is covered under warranty.
I am a Ford fan, but have always had problems with the last 4 Fords I have owned, all 2000 or newer models. I know Ford service is lacking, and can be downright horrible, but Linoln is by far a piece of shit. |
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We unfortunately are leasing a 2006 Lincoln Lemon Navigator. We filed a lemon claim as Ford has done nothing to retain us as customers. Ford has an inside system know as cuddles that makes notations of a customer’s complaints that dealer can only see.
What Fords new MO is refuse to repair vehicles under warranty which makes it impossible to gather the required records to file a complaint under the Lemon Laws.
What Ford has said to the dealers is do not work on this vehicle and get it out of your service bays. They also have refused to write up work orders.
They also now flash the vehicles computer which clears all codes. The problem is they forget that the problems come back. We had our vehicle inspected by an expert and he turned up 15 error codes and after driving the vehicle said it is not safe.
We are still making the payments and have parked the car in storage until a judge forces Ford to eat its lemon.
We tell everyone about this and the secret codes Ford uses to keep customer complaints silent. Thanks to a wordy service advisor that spilled the beans.
We are thinking about seeking out other and filing a class action against Fords new way of after the sale fraud tactics.
They have one field rep in our area and this person admitted to our expert he is not up on the entire product line. Oh and he was not aware he was talking to an expert witness and master mechanic with over 35 years of experience.
We have photos of the error codes on the dash and on the computer.
Contact us if you would like to form a class action.
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| I have a 1978 Lincoln Mark V and it has 135,000 miles on everything and it runs better and rides better than all of the new cars that I have driven! So, there you have it! Your problem is that you bought a new car and repairs are expensive on new cars compared to older vehicles, because of the computer junk. Example: My old 1999 Blazer had to have the alternator changed not once but twice costing 800 dollars a turn. Now, take my Lincoln, it cost 150 dollars including labor and my mustang cost 100 including labor to replace the alternator! So, everyone should buy the old classics, upgrade the safety devices and make them daily drivers. Most are equal or better on gas anyway, my 1941 Dodge gets 20 miles a gallon! |
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Chris Ingram said:
May 24, 2007 at 6:28 am from 170.20.11.116 |  |
| One bad experience should not sully an entire marque. I've driven classic lincolns for years, and have no complaints. But I have to say the new Lincolns are really poor quality. |
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Rick said:
May 23, 2007 at 2:42 pm from 71.103.248.50 | |
| I love my Lincoln. 1963 4door convertible. Maybe everyone should stick with the classics. They are cheap and easy to repair, and they look sooo much better than the crap that most car makers push on us. |
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I worked with 2 guys who owned and a VW Jetta.
Our parking lot was flooded from heavy rains poor landscaping to the tune of 23 feet of water (just below the windows)
The VW owner, took out his key, lowered the window, put the car in neutral and pushed it uphill enough to open the door without getting the car flooded and drove home. Cleaned the upholstery and no harm done.
The American car was already full up to the dashboard inside. Had to be towed to the dealer where they attempted to dry out the car.
It had all kinds of electrical problems for the next 6 months until the dealer noticed enough rust to total the vehicle. It was covered by insurance, but not under warranty.
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Jeff said:
April 22, 2007 at 11:07 pm from 75.80.185.96 |  |
I once had a Mitsubishi that had the engine timing belt skip. It cost me $5000 to replace the engine.
Then it skipped again. Turned out the guy never replaced it, he just rebuilt the engine and put the old timing belt back in!!! |
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You should get the dealership & the service center you got the repairs done at (assuming they are different places) to provide you with print outs of the cars onboard computer driving records, & post them on the site.
The computer records instances of "extreme operation", things like rapid acceleration & abrupt braking.
Dealerships often use this information as a basis for denying warrenty claims when the owner of the vehicle has been "hot rodding" it.
The records could do wonders for your cause, that is, unless you, or someone you let drive it, was "hot rodding" the car. |
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